Legal

Privacy Policy

Last updated: October 11, 2026

Work From Home Guru ("we," "us," "our") is operated by Serenity Ramirez (Ren) in Greenbelt, Maryland. This policy explains what we collect, why, and the choices you have. Contact: serenity@thewfhguru.com or (240) 887-0588.

1. What we collect

• Information you give us: name, email address, phone number (optional), the service you are interested in, and anything you write in our contact form, emails, calls, or messages.
• For résumé services and VIP: your résumé, job preferences, target roles, skills, software you use, state of residence, work type preferences (full-time, part-time, overnight, phone or non-phone), and progress notes.
• Purchase information: which service you bought and when. Payments are processed by Stripe or our checkout partner. We do not see or store your full card number.
• Call information: if you call our business line, an automated assistant answers, may record the call, and may create a transcript and summary.
• Technical information: basic website usage data such as browser type and pages visited.

2. How we use it

To respond to you, deliver the services you buy, verify purchases, manage membership and access dates, send renewal and expiration reminders, provide support, improve our services, and meet legal obligations. With your consent, we send marketing messages by email or text.

3. Text messages (SMS)

• We send texts only if you opt in. Consent to receive texts is not a condition of any purchase.
• Message types may include replies to your inquiries, appointment or onboarding messages, membership and renewal reminders, and (only if you agree) promotions. Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help or contact us at serenity@thewfhguru.com.
• We do not sell, rent, or share your mobile phone number or text-message opt-in data with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

4. Email

We send service emails and, if you opt in, marketing emails. Every marketing email includes our contact information and an unsubscribe link.

5. Who we share information with

Only service providers who help us run the business, under their own privacy terms and only as needed: GoHighLevel (customer management, email, text, and call handling), Stripe and Beacons (payments and checkout), Skool and Discord (community and member access), Calendly and Google (scheduling, email, documents, and spreadsheets), and our assistant/moderator, who helps manage memberships under a written agreement. We may also disclose information if required by law. We do not sell your personal information.

6. Call recording

Calls to our business line are answered by an automated assistant and may be recorded. The assistant tells you at the start of the call. If you do not want to be recorded, tell the assistant, end the call, or email us instead.

7. Retention and security

We keep information as long as needed to provide services, keep required records, and resolve disputes, then delete or anonymize it. We use reasonable safeguards, but no system is perfectly secure.

8. Your choices and rights

You may ask to access, correct, or delete your information, or opt out of marketing, by contacting serenity@thewfhguru.com. We will respond within a reasonable time and as required by applicable law.

9. Children

Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18.

10. Links to other sites

Our site links to Discord, Skool, Beacons, Instagram, TikTok, and other third-party sites with their own privacy practices.

11. Changes

We may update this policy and will post the new date above.